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I can't add my Wistiki

If the adding procedure of your Wistiki fails although you've been following the dowloading, registering & starting up your Wistiki instructions, don't worry ! We will guide you, so that your Wistiki can be added in the right conditions.

 

Case 1 : When you press "continue" when trying to add a Wistiki, an error message appears, and no Wistiki is added in the "My Wistikis" list.

 

We advise you to :

 

  1. Close the app (go to the app center and slide the window to the side)
  2. Open the Wistiki app and start over the adding procedure.

 

If the problem persists more than three times, it means your environment is disrupting your Smartphone during the adding procedure. The solution to this lies here.

 

Case 2 :  You wish to add a Wistiki that has already been added (reconnection of the Wistiki, post-changing the battery)

In this case, the Wistiki appears in your "My Wistikis" list, but you cannot make it ring when it's nearby. The solution to this lies here.

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